ISO 9001 Quality

It is the policy of Russell Press Ltd to maintain, on a continual basis, an effectively managed Quality Assurance programme as defined in the ISO9001:2008 standard. This will assure customers that the products and services supplied will conform to the laid down procedures or disciplines of the company and will ensure that the customer’s requirements are achieved.

We are committed to timely deliveries.

We will make all quality decisions with the customer in mind.

The management of Russell Press Ltd is firmly committed to the documented procedures and control systems of the Company and all employees are involved in the implementation of this policy.

Quality issues will be entered into the agenda of every quarterly board meeting.

A copy of the ISO 9001:2008 Quality Management System Manual will be available in the General Manager's office and will be available for our customers to scrutinise upon their request.

We are committed to “a right first time” policy as it reduces wastage and costs.

The General Manager is entrusted with the authority and responsibility for the control of the Quality Management System.

This policy of Quality Assurance is in place to ensure that the goals of the company are met. The Company continually strives to ensure that the best possible products and services are supplied to the Company’s valued customers; thereby satisfying that their requirements are met as effectively and efficiently as possible.

Appendix B - Quality Objectives
  • Exceed an overall average customer ‘satisfaction score’ of 4.0 as recorded by the customers on the Customer Questionnaire, form QP03/3.
  • Adopt a ‘right first time’ policy thereby targeting zero customer complaints per annum.
  • Reduce the amount of quality problems caused by inherent production issues by investment in new machinery and/or adoption of new production processes and procedures.
  • Improve and maintain timely deliveries above 95%.
  • Ensure that each new employee is given awareness training on appropriate aspects of the company, the facility, health & safety and their job during the induction process.
  • Ensure that, overall, each employee is given training related to their job for at least four hours per annum.
  • All work involving production and office activities to be safe as measured by zero accidents/incidents per year being reported to RIDDOR under statutory regulations.